Emotional Turmoil

One of the products that I offer on my 360 degree feedback site is for assessing Emotional Intelligence at Work. Anyone who has read Daniel Goleman's book will know that the main behavioural competencies involved in Emotional Intelligence are Self Awareness, Managing Emotions, Self Motivation, Managing Relationships and Emotion Coaching.

I often get queries about profiling Emotinal Intelligence - but the most important aspect seems to be lost on most people. you cannot assess Emotional Intelligence in isolation. It is largely to do with the way that people interract with each other and so to make any meaningful assessment you have to include the observations of other people.

That's where 360 appraisal, also known as multi-rater feedback comes in. The subject of the assessment fills in their own profile and then the same set of questions is given to a number of observers who know the subject well. Then you compare the subject's self assessment with what the observers had to say.

That really is the only way...